Consumer Support Specialist

Company: VirtualVocations
Location: Jersey City
Posted on: October 16, 2024

Job Description:

A company is looking for a Part-time Consumer Support, Product Solutions to provide technical support to users and node operators within the ecosystem.

Key Responsibilities

Respond to user inquiries and provide technical assistance via supported communication channels
Identify and troubleshoot first and second level technical issues on behalf of users
Collaborate with adjacent teams to resolve user issues as required

Required Qualifications

Strong familiarity with the blockchain/cryptocurrency space
Experience in technical support or customer service in the software industry preferred
Experience in reading logs
Experience with shell (e.g., bash, ZSH)
Preference for candidates with experience working with Solidity

Keywords: VirtualVocations, Milford , Consumer Support Specialist, Other , Jersey City, Connecticut

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